HCHC Family Health Organization

***** HCHC HAS MOVED TO 304 VICTORIA AVENUE NORTH EFFECTIVE SEPTEMBER 3, 2024 *****

Zero Tolerance Policy

HCHC has a Zero Tolerance policy for inappropriate language and actions in the office and on the telephone.  The staff are following physician protocols and do not deserve to be disrespected because patients do not like the PHYSICIAN policies.  If you have an issue with these policies, discuss it with your physician at the appointment.  Patients being inappropriate with staff may be dismissed from the practice immediately for inappropriate behavior.

HCHC is using a hybrid of pre-booked appointments and same day appointments.  You can call or book online.  If you are calling for a pre-booked appointment or for a non-appointment related matter, we suggest that you call after 2:00pm to avoid long wait times.  Staff can only book same day slots after 9:00am, not before.

HCHC Introduces ONLINE BOOKING!!

By November 1, 2021 all HCHC physicians will have online booking access. Most are already active.  Appointments only appear on the portal if they are available.  

New appointments will be opened between 4:00pm and 5:00pm, the day before to allow patients to book their virtual visit.

Appointments scheduled with a physician other then your primary care physician will be denied.  Nurse Practitioners and Nurse visits, as well as Allied Health continue to be booked over the telephone.

This is a great alternative to waiting on the telephone for an appointment.

Medeo Health

HCHC is pleased to provide patients with access to Medeo.  Medeo is a patient platform that allows physicians to email patients directly regarding test results and requisitions, or things like notes.  If you are interested in joining us on Medeo, click the link:

Once you have joined, make sure that the office has your email address on file.  An email can only be used by ONE person.  That means everybody in the house, children included, must have their own email address.  Google allows for child emails managed by parents, which is a good suggestion for this service.

Medication Renewals

Medication renewals must have a booked appointment.  If your pharmacy faxes a renewal and it is approved, there will be a $20.00 charge for the renewal.  Narcotic medication and controlled substances will not be considered over the fax.  To avoid incurring charges, book an appointment for medication renewals.  Appointments for these renewals must be booked in advance.  There is no guarantee that you will have your medication on time if you do not pre-book these appointments.

*** Medication Alert ***

The Province has implemented a new program called Patch For Patch.  If you are currently on any form of pain patch, ie: Duragesic or Fentanyl, you must return your old patches to receive new ones.  This is effective immediately!